Last updated: August 24, 2026
By accessing or using Instoly (instoly.com), you agree to be bound by these Terms of Service. If you do not agree to all of these terms, do not use our service.
Instoly is a creator engagement platform that allows creators to set up Direct Message (DM) responses triggered by specific keywords in their Instagram post comments. The service includes:
You agree not to use Instoly to:
We reserve the right to suspend or terminate accounts that violate these terms without prior notice.
Instoly operates within the boundaries of Meta's Platform Policies and Instagram's API Terms. Key limitations include:
A verified mobile number is required to create and access an Instoly account. By providing your number, you agree that:
You may choose to trust a device so that you are not asked for a passcode on every sign-in. You can revoke trusted devices at any time from your settings. You are responsible for keeping access to your mobile number secure, as it can be used to sign in to your account.
Instoly offers a free plan and paid plans, billed monthly or yearly. Prices are shown on our pricing page and are resolved on our servers at the moment of purchase — the amount you are shown is the amount you are charged.
A paid plan renews automatically until you cancel it. Recurring payments use an e-mandate compliant with Reserve Bank of India rules: you will be notified before a debit, and you can stop future charges at any time from Dashboard → Plans & Billing. Cancelling does not end your current period — you keep the plan and the credits already granted for it until the date shown there.
Usage is measured in credits. One automated DM, one automated comment reply, one invoice, or one successful AI generation each cost one credit of the matching type. Your plan grants a fresh allowance each month; unused monthly credits do not carry over.
Credits bought separately as a credit pack do not expire. Monthly plan credits are always spent before purchased credits, so a pack you have paid for is not consumed while a monthly allowance remains. Credits have no cash value, cannot be transferred between accounts, and cannot be exchanged between types.
We may change prices and plan allowances with 30 days' notice. A change to what a plan includes applies to new purchases and to free accounts; if you hold a paid subscription, you keep the allowance you bought for as long as that subscription remains active on the same plan.
Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these terms.
Payments are processed by Razorpay. We do not receive or store your card number, UPI credentials or bank details — only a payment reference, the amount, and what it was for. Taxes are charged where applicable.
Paid plans include a number of team seats — additional logins that operate inside your account. You are responsible for everyone you give a seat to, and for anything they do with it. A seat can act on the Instagram profiles you assign to it and spends your shared credit allowance.
A seat cannot buy or cancel a plan, purchase credits, connect new Instagram profiles, create further seats, or delete the account. Removing a seat ends that person's access immediately; the work they created remains yours.
The Instoly platform, including its design, code, logos, and content, is owned by Instoly and protected by intellectual property laws. You retain ownership of any content you create using our service (message templates, flow configurations, etc.).
Instoly is provided "as is" without warranty of any kind. We are not liable for:
You may cancel your account at any time. We may terminate or suspend your account if you violate these terms. Upon termination, we will delete your data in accordance with our Privacy Policy.
These terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
For questions about these Terms, contact us at: contact@instoly.com